PROFESSIONAL PHONE SCRIPTS

Phone Operator

Friendly and Professional Phone Scripts to Elevate the Customer Experience

Your customers' satisfaction is heavily influenced by their experience with your product or service. Improve that experience by using some of these phone scripts to improve your customers' experience and, in turn, improve your business. Here are some scripts you can use

WELCOME MESSAGES & MENU:

  • Thank you for calling [company name and slogan, if applicable.] If you know the extension of the person you are trying to reach, you may enter it at any time, or press 9 for an Employee Directory.  For Sales, press 1.  For Technical Support, press 2.  For Accounting, press 3. For our company address, email, and fax numbers, and how to reach us on the Internet, press 4, or press 0 to speak with an operator. 

  • You've reached [company name]. If you know the extension number of the person you are trying to reach, please enter it now. You can also email us at [email] or send us a text to this number. Please listen carefully to the following menu options. For Sales press 1, for Technical Support, press 2. To leave a voicemail, press 3.

  • Welcome to [company name]. Please listen carefully as our menu options have changed. Note that calls may be recorded for quality assurance or training purposes.  For sales, press 1.  For technical support, press 2.  For system emergencies, press 3.  For a dial by name directory, press 4.  To speak with an operator, press 0 or just remain on the line.  To hear these options again, press 9. 

  • Thanks for calling [company name].  Our office is currently closed. To report an emergency, press nine. Regular business hours are Monday through Friday from 8 AM to 5 PM, Eastern Time. If you would like to leave a message and you know your party's extension, please enter it now. Or to leave a message in the general mailbox, press 8 now.  

WE’RE BUSY- PLEASE LEAVE A VOICEMAIL

  • This is [Company Name]. Thanks so much for calling us. Today we’ll be open until [insert closing time]. If you have a specific question, please hold to leave a message. You can also send us a text to this number or email us at [email]. Thanks and have a great day!

  • Hey! You’ve reached [Company Name]. Today we’re open [Insert Hours Here], so come stop by! We not available to take your call at the moment, so leave your name and number and we’ll get back to you as soon as we can.

  • Hello, you’ve reached [Company Name]. We’re currently open but can’t make it to the phone right now. Leave us your name and number and we will return your call. Or, for faster service, feel free to text this number or email us at [Email address.]

  • Greetings! You’ve reached the main desk at [Company Name]. Leave a message at the beep and be sure to include your name and number, and the name of the person you’re trying to reach.

  • Hello there! It’s great to hear from you and we hope you’re having a wonderful day. We’re probably helping a client at the moment, so if you just leave your name and number at the beep we’ll be sure to get back to you within 24 hours.

  • Hello! You’ve reached [Company Name]. Unfortunately, we can’t come to the phone right now. We appreciate your call! Leave your message at the tone and we’ll get back to you as soon as possible.

  • Hi there! You’ve reached [Company Name]! Our representatives are currently helping clients achieve [Company Goal]. We don’t want to take up your valuable time, so please leave us your name, phone number and message after the beep and one of our representatives will call you back within24 hours. We appreciate your interest in [Company Name] and look forward to speaking with you soon. Have a wonderful day.

  • Thanks for calling [Company Name]! We're so glad you called and look forward to speaking with you soon. Our representatives are currently busy, but if you’d like to leave us a message, please stay on the line. We’ll get back to you within 24 hours. For faster service, send us an email at [email address] or visit us online at [Company website]. Thank you for calling!

 

ON HOLD MESSAGES:

  • Thanks again for calling (company name.) We are your leading source of high quality products and excellent services. Conveniently located at (address), we are here to serve you from (business days and hours). You can also visit our website 24/7 online at (website).

  • All staff members are still speaking to other clients. We will be with you as soon as we can. You can also send us an e-mail to (email address).

  • All our lines are busy at the moment. We will be with you momentarily. To get answers to frequently asked questions, try visiting our website at (website address). 

  • At (company name), we offer (services). For more information about us, please visit our website (website). One of our representatives will be there in just a moment.

  • We apologize for the long wait. If you’d prefer to leave a voicemail, press 0 and leave your name, phone number, and inquiry. We will call you back as soon as we can. Otherwise, feel free to continue to hold, and the next available agent will take your call.

  • All lines are still busy and we ask for your patience. Your hold time is estimated at [number] minutes. While you wait, feel free to check out our website at www.website.com. There, you can find information about our services, frequently asked questions, and more. 

  • Thank you for holding! Our representatives are still busy with other customers. If you’d prefer to leave us a voicemail, please press 1. We will contact you during our office hours. Otherwise, please continue to hold and the next available agent will be with you soon.

CLOSED MESSAGES:

  • Thanks for calling! You’ve reached [Company Name]. We’re currently closed. Leave us a message and we’ll get back to you within 24 hours. For faster service, you can email us at [email address] or submit a support ticket on our website.

  • Unfortunately, we [at {Company Name}] have gone home for the day. But rest assured we’ll be back and hard at work the next business day [at {Time} tomorrow]. For urgent matters, leave a message and we will get in touch with you within 24 hours.

  • Thank you for calling [Company Name]. Our office is currently closed. Our hours of operation are [open hours]. While we cannot answer your call right now, we’ll get back to you as soon as we can. Please leave a message with your name, number, and reason for calling.

  • Thanks for giving us a call! We promise it’s never a bad time for [company name], but you’ve reached us after-hours. Please leave us your name, number and the best time to reach you and we’ll give you a call when we are open.

HOLIDAY MESSAGES:

For Halloween (humor) - Open

  • Our prices are so low it’s downright spooky! Come see what all the fuss is about at [Company Name], but if you can’t, leave your name and number at the BOO and we’ll get back to you.

For Independence Day (humor) - Closed

  • Happy Independence Day! We’re closed for the holiday. Please leave a message- but make sure to speak up over the fireworks! We’ll get back to you as soon as we can.

 For Thanksgiving (humor) - Closed

  • Turkey in the morning and turkey at night means we’re too stuffed to come to the phone right now. Leave us a message and we’ll get to you as soon as we can get up off the couch again!

For General Holidays - Closed

  • Happy Holidays from [company name]. Our office is closed from [List dates and hours]. For urgent matters, contact us at [company email/other support lines] and we’ll get back to you ASAP. For all other inquiries, we’ll contact you when we are back from the holiday. Wishing you and your family and safe and happy holiday season.

  • Happy holidays! Thanks for calling [Company name/your name]. We are closed for the holiday. We will reopen on [date and time]. Leave your name, number and the reason for your call and we’ll get back to you as soon as possible! Thanks for calling and have a great holiday!

 

PERSONAL VOICEMAIL MESSAGES:

  • Hi, this is [Name]. I’m out of office until [Date or time of return]. Please leave a message with your name, number, and reason for calling, and I will get back to you as soon as I can.

  • You’ve reached the voicemail of [Name]. I’m currently out of office and will not be returning until [Date or Time of return]. Please leave a message or email me at [email] and I will get back to you as soon as I can.

  • Greetings. I’m currently out of office. If this is a time-sensitive call, please call [Title and Name] at [Alternative number here]. Otherwise, please leave a message with your name and number. Thanks and have a great day.

  • You’ve reached the voicemail of [Name]. [He/she] can’t take your call right now, but if you leave a message with your question and your number, they’ll be sure to get back with you as soon as possible.

  • Greetings, [this is {Company Name}]. Unfortunately, we can’t take your call at the moment. Please leave us your name and number and we will return your call at the earliest possible time. You can also text this number for faster service.

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voiceovers

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